Enhancing IT Service Management Platform with Custom Tools
📍 Location: UK, US
💻 Domain: SaaS
About the Client
The client is a leading, fully cloud-optimized ITSM solution that scales from basic IT help desk functionality to advanced ITIL service management. As a globally recognized provider, The company needed a solution to optimize its localization process, integrate seamlessly with Azure DevOps, and support a new data-driven application aimed at enhancing analyst productivity.
Challenges
The client faced several key challenges:
🔹 Automating the localization process for global deployments to reduce manual efforts and inconsistencies.
🔹 Enhancing CI/CD pipelines with seamless integration into Azure DevOps to streamline releases.
🔹 Developing a new data-intensive application tailored for analysts to improve efficiency in managing large datasets.
🔹 Facilitating collaboration across global development teams in the USA, UK, and India to maintain high standards and alignment across all regions.
Our Development Achievements
To address these challenges, we implemented several key solutions:
🔹 Automated Localization & Translation Tool
We developed a custom localization tool that automated translation processes, eliminating the need for manual intervention. Integrated directly into Azure DevOps, this tool enhanced the CI/CD pipeline, ensuring faster and more reliable deployments across multiple projects and geographies.
🔹 New Data-Focused Analyst Tool
Our team contributed to the development of a scalable Angular + Redux application built from the ground up to improve analyst productivity. This mobile-friendly tool enabled users to process, manage, and analyze large datasets efficiently. To ensure optimal performance, we explored AWS deployment options for scalability and resilience.
🔹 Global Team Collaboration
Given the project’s international scope, we worked closely with cross-functional teams in the USA, UK, and India, facilitating seamless knowledge-sharing and efficient execution. This approach ensured consistency in development, security, and feature alignment across all regions.
Deliverables & Impact
🌍 Automated Localization & Deployment
Reduced manual tasks by 80%, accelerating release cycles and ensuring consistent deployments across different languages and regions.
📊 Powerful Analyst Tool
Empowered analysts with a mobile-first, high-performance data application, allowing for better insights and faster decision-making.
🤝 Seamless Global Collaboration
Ensured efficient project execution through close cooperation with The company’s international development teams, strengthening The company’s global service capabilities.
Technologies Used
- Backend: C#, .NET
- Frontend: Angular, Redux, Ngrx
- Cloud Infrastructure: AWS, Azure
- Database: SQL Server
Driving Future Growth
The project significantly improved the client’s operational efficiency, enabling scalability, automation, and international expansion. With streamlined localization, an enhanced CI/CD pipeline, and a robust data management tool, The company is now better equipped to serve a rapidly growing, diverse customer base with cutting-edge ITSM solutions.
At Acodix Technologies, we are proud to support global enterprises in their digital transformation journey, delivering powerful, scalable, and innovative solutions that make a real-world impact.
